Shipping policy

Important information

  • Order cut-off time: 6:00 pm Sydney time (AEST/AEDT)
  • Order processing time: 3 to 4 business days (Monday to Friday)
  • Shipping time: 7 to 12 business days (Monday to Friday)
  • Total delivery time: 10 to 16 business days
  • Free delivery: on every order across Australia, with tracking

Shipping process

After you place your order, you will receive an email confirming that we have started processing it. Processing usually takes 3 to 4 business days (Monday to Friday). Orders placed after 6:00 pm Sydney time, or on a weekend or public holiday, start processing on the next business day. We email you a tracking number and link while your order is being prepared; it starts showing updates once your parcel is on its way.

The expected shipping time is 7 to 12 business days (Monday to Friday), so most orders arrive within 10 to 16 business days in total.

Standard tracked shipping is free on every order, with no minimum spend.

Where we deliver

We deliver to street addresses in all Australian states and territories. We do not deliver to PO Boxes or parcel lockers, and we do not ship outside Australia.

Taxes and import charges

The price you see at checkout is the total price you pay. There are no extra taxes, customs duties or import charges on delivery.

Delays

Your order should arrive within 10 to 16 business days. Delays can happen in busy seasons, around public holidays, in bad weather or for other reasons outside our control. Please allow up to 3 more business days before contacting us. If your order still has not arrived, email us at support@paisleylux.com and we will look into it. If a parcel is lost, we will resend your order or refund you in full.

Damaged or incorrect items

If your order arrives damaged, or you receive the wrong item, please email photos of the issue to support@paisleylux.com and we will review your case quickly. We will send you the correct or replacement item, or refund you, as set out in our Return and refund policy.

Failed delivery and address changes

Please check your delivery address at checkout. If a parcel cannot be delivered because the address is incorrect or it was not collected, it may be returned to us. We will contact you to arrange a new delivery, which may involve an additional shipping charge.

Cancellations

If you wish to cancel your order, contact us at support@paisleylux.com as soon as possible. Orders can be cancelled free of charge within 12 hours. Once an order has been dispatched, it can no longer be cancelled, but it can be returned under our Return and refund policy.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law.

Updates to this policy

We may update this shipping policy from time to time to meet Google Shopping requirements or to improve our service. The latest version is always on this page.

Last updated: 2026-11-04

Contact information

Paisley Lux: an online store by Nendra Commerce LLC from the USA.
Store name: Paisley Lux
Company name: Nendra Commerce LLC
Company Address: 312 W 2nd St, Unit #A3848, Casper, WY, 82601, United States
Company nr.: 002098118
Email: support@paisleylux.com
Monday to Friday | 09:00 to 13:00 (Sydney time, AEST/AEDT)
Weekends | Closed
We aim to respond to your inquiries within 24 hours on business days.
Contact page: paisleylux.com/pages/contact