Yes, free within 12 hours of ordering. After that, email us and we will try to stop it before dispatch.

Check your spam or junk folder first. If it is not there, email support@paisleylux.com with the email address you used at checkout and we will resend it.

Yes. Email support@paisleylux.com with your order number and we will send it to you.

10 to 16 business days in total: 3 to 4 business days to process and 7 to 12 business days in transit. Orders placed after 6:00 pm Sydney time start processing the next business day.

Order by Wednesday 2 December, 6:00 pm Sydney time, and it should reach you by Thursday 24 December. That date comes from our 10 to 16 business day delivery time. Orders placed later still ship as normal, but may arrive after Christmas. Christmas Day and the Boxing Day public holiday (Monday 28 December) are not business days.

Nothing. Standard tracked shipping is free on every order, with no minimum spend.

Yes, to street addresses in all Australian states and territories (not PO Boxes or parcel lockers). We do not ship outside Australia.

No. The price at checkout is the total price, with no extra charges on delivery.

We email it to you while your order is being prepared. It starts showing updates once your parcel is on its way. You can also use our Track your order page with your order number and email.

Your order is prepared for 3 to 4 business days before it is dispatched. After the carrier scans your parcel, tracking can take 1 to 2 business days to show its first update.

Check your spam or junk folder first. If it is not there, contact us and we will resend your tracking details.

Most orders arrive within the estimated time. Please allow up to 3 more business days, then contact us and we will look into it. If a parcel is lost, we will resend your order or refund you in full.

Yes, within 30 days of delivery. Change-of-mind items must be unworn with tags attached, and return shipping is at your cost. Swimwear, underwear and earrings can't be returned for change of mind, for hygiene reasons. Faulty, damaged or incorrect items are always covered, and we pay the return. Start a return or read the Return and refund policy.

Fill in our Start a return form, or email support@paisleylux.com with your order number, the item and the reason. We reply within 24 hours on business days with the return instructions. Please do not send anything back before your return is approved.

Return the item you have and, once the return is accepted, place a new order for the size or colour you want. This is the fastest way to get it.

Email support@paisleylux.com as soon as you can with your order number and a photo. We will send a free replacement or give you a full refund, and we cover any return shipping. In many cases you do not need to send the item back.

Within 10 business days after we approve your return, to your original payment method.

Each product page has a fit note under the sizes and, where one is available, a size guide in centimetres. Compare the measurements with a piece you own that fits you well. Between sizes? Email us before you order.

Read the fit note under the sizes on the product page: it says how the style fits, and some styles say which way to go. If yours does not, email us before you order and we will help.

We accept major credit and debit cards through Shopify Payments: Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay and Elo. Eligible customers may also see express checkout options such as Shop Pay, PayPal, Apple Pay or Google Pay. The exact options shown depend on your device, browser, location and wallet setup. See our Payment policy.

Please try again or choose a different payment method. If it still does not work, contact your bank or card provider.

Email support@paisleylux.com or use our contact page. Our customer service hours are Monday to Friday, 09:00 to 13:00 Sydney time, and we aim to respond within 24 hours on business days.