Privacy policy

This website is operated by Nendra Commerce LLC ("we", "us" or "our"), which runs Paisley Lux from the United States. We value your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, who we share it with, and your rights.

1. Information we collect

When you use our store, we may collect:

  • Your name, delivery and billing address, email address and phone number.
  • Payment details, which are processed by our payment provider. We never see your full card number.
  • Information about your orders, returns and messages to our customer support.
  • Preferences you share with us, such as a newsletter sign-up.
  • Your IP address, device and browser details, and how you use our website, collected through cookies and similar technologies.

2. How we use your information

We use your information to:

  • Process and deliver your orders, including payment and fraud checks.
  • Provide customer support and manage returns and refunds.
  • Run and improve our store and your shopping experience.
  • Send you news and offers by email, only if you have signed up. You can unsubscribe at any time.
  • Show you relevant ads, for example through Google.
  • Meet our legal obligations and enforce our Terms of service.

3. Cookies and analytics

We use cookies to run our store, remember your cart, understand how the website is used and measure our advertising. Most browsers accept cookies by default, but you can block or delete them in your browser settings. Some parts of the website may not work properly without cookies.

4. Sharing your information

We do not sell or rent your personal information. We share it only with trusted providers who help us run the store, such as Shopify (our store platform and payment processor), PayPal (if you pay with PayPal), our fulfilment and delivery partners, email and IT service providers, and advertising partners such as Google. They may use it only to provide their services to us. We may also disclose information when the law requires it.

5. Where your information is processed

Your information is stored and processed outside Australia, including in the United States and Canada, by us and by the providers above. How Shopify handles your information is explained in Shopify's Privacy Policy, which can be viewed here.

6. Your rights

You can ask us to:

  • Give you access to the personal information we hold about you.
  • Correct or update your information.
  • Stop direct marketing, or withdraw your consent.
  • Delete your information, where we are not required to keep it.

To make a request, email support@paisleylux.com with the details of your request. We may need to verify your identity, and we will respond within 30 days.

7. Complaints

If you have a complaint about how we handle your personal information, contact us first and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Children

Our store is not intended for children, and we do not knowingly collect personal information from children.

9. Changes to this policy

We may update this privacy policy from time to time. The latest version, with its last-updated date, is always on this page.

Last updated: 2026-11-04

Contact information

Paisley Lux: an online store by Nendra Commerce LLC from the USA.
Store name: Paisley Lux
Company name: Nendra Commerce LLC
Company Address: 312 W 2nd St, Unit #A3848, Casper, WY, 82601, United States
Company nr.: 002098118
Email: support@paisleylux.com
Monday to Friday | 09:00 to 13:00 (Sydney time, AEST/AEDT)
Weekends | Closed
We aim to respond to your inquiries within 24 hours on business days.
Contact page: paisleylux.com/pages/contact