Return and refund policy

At Paisley Lux, we want you to love your purchase. If you are not happy with it, we offer a simple and transparent 30-day return policy. This policy applies to all orders delivered in Australia.

Key information

  • Return period: 30 days from delivery
  • Restocking fee: none
  • Return shipping: free for faulty, damaged or incorrect items; paid by you for change-of-mind returns
  • Refund processing time: within 10 business days after we approve your return

30-day return policy

You may return your order within 30 days of receiving your items.

Return eligibility

To qualify for a change-of-mind return:

  • Items must be unworn, unwashed, undamaged and complete, with tags attached.
  • Items should be returned in their original packaging whenever possible.
  • No restocking fees apply.

Our customer support team will help you through the whole return process.

Return shipping costs

Faulty, damaged or incorrect items

  • We cover all return shipping costs.
  • In many cases, no return shipment is needed.
  • We will provide either a free replacement or a full refund.

Change-of-mind returns

For example, you changed your mind or ordered the wrong size.

  • Return shipping costs are your responsibility.
  • Shipping on your original order was free, so there is nothing to deduct from your refund.

How to return an item

1. Contact us

Email support@paisleylux.com or use our contact page, and include your order number, the item and the reason for the return.

2. Package your item

Pack the item carefully, preferably in its original packaging.

3. Ship your return

Send the package according to the return instructions you receive after your return request has been approved. Items sent back without an approved return request cannot be accepted.

Damages and issues

Please inspect your order when it arrives. If an item is faulty or damaged, or you received the wrong item or size, contact us as soon as you can with your order number and a photo, so that we can make it right.

Exceptions

For change-of-mind returns only, we cannot accept gift cards, or underwear, swimwear and earrings for hygiene reasons. Faulty, damaged or incorrect items are always covered.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Cancellations

You can cancel or change an order free of charge within 12 hours of placing it. After that, email us as soon as possible and we will try to stop it before it is dispatched. Once an order has been dispatched, it can be returned under this policy.

Refunds

Once we receive and inspect your returned item, we will let you know whether your refund is approved. Approved refunds are processed as follows:

  • Processing time: within 10 business days after approval
  • Refund method: your original payment method
  • Currency: Australian dollars (AUD)

Depending on your bank or card provider, it may take a few more business days for the refund to appear in your account. If more than 15 business days have passed since we approved your return, contact us at support@paisleylux.com and we will follow it up.

Your rights under Australian law

Our 30-day return policy is offered in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in this policy limits them.

Customer support

If you have any questions about returns or refunds, we are always happy to help. For further details, please read our Terms of service.

Last updated: 2026-11-04

Contact information

Paisley Lux: an online store by Nendra Commerce LLC from the USA.
Store name: Paisley Lux
Company name: Nendra Commerce LLC
Company Address: 312 W 2nd St, Unit #A3848, Casper, WY, 82601, United States
Company nr.: 002098118
Email: support@paisleylux.com
Monday to Friday | 09:00 to 13:00 (Sydney time, AEST/AEDT)
Weekends | Closed
We aim to respond to your inquiries within 24 hours on business days.
Contact page: paisleylux.com/pages/contact