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Questions, answered
How long does delivery take?
How long does delivery take?
10 to 16 business days in total: 3 to 4 business days to process and 7 to 12 business days in transit. Orders placed after 6:00 pm Sydney time, or on a weekend or public holiday, start processing the next business day. Shipping is free and tracked on every order.
Is shipping free?
Is shipping free?
Yes. Standard tracked shipping is free on every order, with no minimum spend. We deliver to street addresses in every Australian state and territory (not PO Boxes or parcel lockers).
Can I return an item?
Can I return an item?
Yes, within 30 days of delivery. Change-of-mind items must be unworn with tags attached, and return shipping is at your cost. Swimwear, underwear and earrings can't be returned for change of mind, for hygiene reasons. Faulty, damaged or incorrect items are always covered, and we pay the return. Start a return or read the Return and refund policy.
How do I choose my size?
How do I choose my size?
Each product page has a fit note under the sizes and, where one is available, a size guide in centimetres. Compare the measurements with a piece you own that fits you well. Between sizes? Email us before you order.
Which payment methods do you accept?
Which payment methods do you accept?
Major credit and debit cards through Shopify Payments: Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay and Elo. Eligible customers may also see express checkout options such as Shop Pay, PayPal, Apple Pay or Google Pay. Available methods depend on the customer's device, browser, location and wallet setup. Read the Payment policy.
How can I contact you?
How can I contact you?
Email support@paisleylux.com or use our contact page. Our customer service hours are Monday to Friday, 09:00 to 13:00 Sydney time, and we aim to respond within 24 hours on business days. See all FAQs.







